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    Research & outcomes

    The evidence behind peer-first support

    Peer support has decades of research behind it, and intelligent guidance is a newer tool we hold to the same standard. Here is what Chaperone measures, why those measures matter, and how we keep claims honest for the partners who rely on them.

    Where the evidence comes from

    Grounded in established peer-support research, measured in the real world

    Peer support is one of the most studied approaches in behavioral health. Chaperone builds on that foundation and adds its own program measurement, so partners can see how trained Peer Coaches and intelligent guidance perform with their actual population.

    • Published literature on peer support and care navigation
    • Program metrics measured within each deployment
    • Human-reviewed quality and supervision signals
    What we track
    0
    Outcome themes: engagement, access, and continuity
    0
    Principle: report what we can verify, label what we cannot

    “We would rather show a modest number we can stand behind than a dramatic one we cannot.”

    The measures that matter

    Three outcome themes we track in every program

    Behavioral-health programs only help if people reach them, stay with them, and feel supported along the way. These are the measures Chaperone reports with each deployment, defined up front and tracked consistently across the program.

    Engagement

    Whether people connect with a Peer Coach, return for follow-up, and stay in conversation over time. The difference between a program that exists and one that is used.

    • First-conversation completion
    • Repeat check-ins over time
    • Self-reported sense of support

    Access

    How quickly someone who reaches out connects with a human, and how reliably intelligent guidance routes them to the right next step, without replacing the person on the other end.

    • Time to first human connection
    • Routing accuracy to the right resource
    • Reach across hours and channels

    Support continuity

    Whether support holds together across handoffs, escalations, and time away, so people are not asked to start over and a trained human stays accountable for the relationship.

    • Continuity across handoffs
    • Follow-through on escalations
    • Supervisor-reviewed quality
    What we measure

    The measures Chaperone reports with every deployment

    These are the measure definitions Chaperone reports against in each deployment. They are not results from a specific program; actual figures are reported to each partner after data is collected and reviewed.

    Speed
    Time from reaching out to a first human connection
    Return rate
    Members who come back for a follow-up conversation
    Availability
    Guided pathways, with humans on the live cases
    Supervision
    Escalation-flagged conversations reviewed by a supervisor

    Defined measures

    Human review

    Privacy by design

    AI held to account

    How we measure

    Honest measurement, by design

    We define each measure before a program launches, report against it openly, and let supervisors and partners check our work. AI assists with summaries and routing, but people verify what is reported, and we never present assistance as the relationship itself.

    • Measures agreed up front, not chosen after the fact
    • Partner figures reviewed before they are reported
    • Reported within Chaperone’s privacy and governance posture
    See how we govern AI
    Go deeper

    Related reading

    See the research in context: how it plays out in real deployments and what the underlying model looks like.

    Case studies

    How partners deploy supervised peer support, and what changes for the people they serve.

    See case studies

    Peer support

    The human center of the platform: what trained Peer Coaches do, and what peer support is and is not.

    Explore peer support

    Safety & escalation

    How conversations are kept safe by design, with humans accountable for every escalation path.

    Review the approach
    Let’s talk

    Want to see how we would measure outcomes for your population?

    Talk with our team about the measures that matter to you and what we would report together.

    Talk to our team See how we govern AI
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    Peer support is not therapy, clinical treatment, diagnosis, crisis counseling, or emergency care. Peer Coaches provide non-clinical support, practical navigation, encouragement, and connection. When someone needs a higher level of care, Chaperone helps route them to appropriate resources. If you are in immediate danger or experiencing a crisis, call 911 or call or text 988 (Suicide & Crisis Lifeline).